I'm an operational leader who connects infrastructure, service delivery and people leadership with what a business actually needs. My career has been about making complex services more dependable—and helping the people behind them succeed.
I've built my career close enough to technology to understand the detail, while increasingly focusing on the people, priorities and decisions that shape outcomes.
I began with hands-on technical delivery and progressed into leading cloud operations teams and managing customer-facing infrastructure services. At Intercity Technology, I moved from Cloud Operations Engineer to Team Leader and then Cloud Operations Manager.
That progression shaped how I lead. I know what it means to be the engineer dealing with a recurring problem, and I also understand the wider challenge of building processes, developing capability, managing budgets and giving stakeholders confidence in service delivery.
More recently, my experience has extended across infrastructure engineering leadership, major incidents, service transformation and cross-functional collaboration. I'm particularly interested in roles where I can connect technical teams with broader operational and business priorities.
These are some of the outcomes and accountabilities that shaped my approach. The full stories—including the decisions behind them—are available in the personalised experience explorer below.
Initial compliance figures are approximate. Recovery times and outcomes reflect a specific customer incident, not a general service guarantee.
My strongest contributions tend to happen where operational complexity, technical delivery and people leadership meet.
Turn recurring problems into clear processes, meaningful measures, stronger controls and services that teams can sustain.
Give engineers context, ownership and practical support, rather than creating unnecessary dependence on management.
Translate technical priorities into business value, balancing customer needs, resilience, risk, resources and financial responsibility.
Rather than asking you to read my entire career history, this interactive experience brings forward the evidence most relevant to what you're looking for. Choose one interest for a deep dive or up to four for a connected narrative.
Start with a role, or select your own interests. Role suggestions can be changed.
“The goal isn't to build an operation that depends on one capable person. It's to build a team, a culture and a way of working that continue to deliver when that person isn't in the room.”
That principle informs how I approach operational improvement, engineering ownership, incident management and the relationship between technology teams and the wider business.
Whether you're hiring for infrastructure, IT operations, resilience or a broader technology leadership role, I'd welcome a conversation about the challenges you're trying to solve.
Email is the best way to reach me directly. You can also connect with me on LinkedIn.